Portable Propane Generator FAQs

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What is the Power Joe® Portable Propane Generator?

The Power Joe® SJG4100LP-TV1 portable propane generator is Sun Joe’s newest innovation. It is an easy-to-use generator that runs off a propane tank, just like your BBQ grill. Designed for the home- and RV-owner, Power Joe® provides an easy and affordable solution to get instant power where and when you need it. Just a push of a button instantly starts Power Joe’s motor, generating a starting output of 4100 W and a rated output of 3300 W. A true powerhouse, Power Joe® packs a punch with its 8 hp 4 stroke overhead valve engine that provides up to 9 hours of runtime on a single 20 lb propane tank! When faced with a power outage, you can use Power Joe® to turn on lamps so you can see and stay safe, plug in the fridge so food stays cold, run the microwave and other kitchen appliances, turn on heaters or the AC, operate medical equipment, and keep your phones, tablets, and TVs on to stay informed. Power Joe® is also works great with campers and RVs, so even when on-the-go or at the campsite, you’re never without power!


What are the unique features of the Power Joe® Portable Propane Generator?

Only the new Power Joe® portable propane generator by Sun Joe features exclusive PROPOWER3X technology: PowerSTART, PowerCOOL and PowerFUEL. PowerSTART features a 24V iON+ lithium-ion battery to instantly turn on Power Joe’s motor the first time, every time, with up to 4100 watts of power. This same battery powers over 100 tools in the iON+ cordless tool system! PowerCOOL ensures superior air flow with an enhanced fan design to keep the motor running cooler, stronger, and longer than traditional generators. And PowerFUEL harnesses the pure power of greener, cleaner propane to eliminate carbon build-up in the motor, and it's virtually maintenance FREE! With Power Joe®, you’ll be able get power at the push of a button and its multiple outlet options will allow you to power multiple devices. Plus, Power Joe® features a compact design with wheels for easy maneuverability, a collapsible handle for easy storage, an onboard cylinder to conveniently hold a 20 or 30 lb propane tank, an onboard LCD display, a low oil-sensor with automatic shut off, and dual circuit breakers for safety.


What comes with the Power Joe® Portable Propane Generator TV offer?

The Power Joe® portable propane generator comes with a 24 Volt iON+ battery and charger, a 4-piece hardware kit (includes Phillips screwdriver, spark plug wrench, spark plug wrench handle, and oil funnel), a 5 ft. propane connection hose and Sun Joe’s rock-solid 2-year warranty. With today’s special TV offer, you’ll also get a durable weather proof cover, a heavy-duty 25-ft extension cord, and a magnetic oil dipstick FREE plus an additional 1-year warranty to give you a full 3-years of total product protection. We’re even including FREE shipping!


How does the Money Back Guarantee work?

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back your Sun Joe Power Joe® SJG4100LP-TV1 Portable Propane Generator within 30 days of the date you received the package for a refund of the purchase price minus a Return Label fee (the Return Label Fee is calculated by UPS). If an item needs to be exchanged or replaced due to a product defect, no Return Label fee will be deducted. Once we receive your return, Snow Joe, LLC (“Snow Joe”) will credit your original method of payment.


If you have additional questions or would like further instructions on how to return your product, please contact Customer Service at 1-866-766-9563 Daily 8:00 am to 8:00 pm EST or email us at help@snowjoe.com.


What does your warranty cover?

If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, Snow Joe will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).


Can I find this same offer at retail stores?

There are other Power Joe® generators available in stores, but the model featured on the show, the Power Joe® SJG4100LP-TV1 Portable Propane Generator with 3 free gifts, special extended 3-year warranty plus free shipping is only available direct from Sun Joe through this exclusive TV offer.


What class of generators is Power Joe® considered to be? Is it an inverter generator?

Power Joe® is a portable propane generator and classified as an open frame traditional generator. Power Joe’s engine drives the alternator to generate electricity. It is not an inverter generator. While it does consume less fuel when the load is low, it will not be as economic on fuel use as an inverter generator might be.


What is the sound level of the exhaust compared to other similar generators using their distance and SPL measurement parameters? What is the decibel rating when starting up and when the engine is idling?

Other comparable generators usually show the noise level measured from 7 meters (23 feet). Power Joe’s SPL at 7 meters (23 feet) from the exhaust is 69dB at engine idling and 72 dB at Max load.


What type of wire is the generator wound with?

The Power Joe® portable propane generator is wound with aluminum wire.


Will Power Joe® function well at high altitudes?

Yes, the Power Joe® will continue functioning normally at altitudes of up to 6,000 feet.


Is Power Joe® switch ready? Can Power Joe® be hooked up to a transfer box so it can be connected to a breaker box in the home?

Power Joe® is not transfer switch ready. To connect the generator to your home, you will need to purchase an appropriately rated Generator Power Inlet Box and have this installed outside your home by an electrical professional. Please be sure to avoid overloading.


What is the difference in size when the handle of Power Joe® is unfolded?

While the handle is Unfolded, the Power Joe® is: 39in L x 22in W x 37in H. While the handle is Folded, the Power Joe is: 26in L x 22in W x 22in H.


How much runtime can I get with my Power Joe®?

Power Joe® provides up to 9 hours of runtime on a single 20 lb propane tank. It can provide up to 13.5 hours of runtime on a single 30 lb tank.


How do I use Power Joe® to power multiple appliances inside my home?

To use Power Joe® to power multiple appliances inside your home, start by situating Power Joe® outside your home in a well-ventilated area away from doors and windows. (Power Joe® must always remain outside your home since it contains a running engine.) Using the included 25-ft heavy duty extension cord, connect the cord to Power Joe’s appropriate receptacle on its main dashboard. Then, run the cord through a back door or window of your home, and connect the cord to a power strip/surge protector. This will then provide power to the power strip/surge protector, allowing you to plug in multiple appliances around your home like lamps, TVs, refrigerators, microwaves, portable A/C units, fans, heaters, medical equipment, and more.


How can I wire the generator to power my entire house?

Power Joe® does not connect to your meter like a home standby generator. It is a portable generator that can be used to power multiple appliances (like lamps, TVs, electronics, sump pumps, kitchen appliances, microwaves, refrigerators, fans, heaters, small AC portable units) by using extension cords. Once Power Joe® is running and positioned safely outside your home, you can connect the included 25 ft heavy-duty extension cord to Power Joe’s appropriate receptacle on its main dashboard. Then, run this extension cord inside your home through a back door or window and connect it to a suitable power strip/surge protector. This will then provide power to the power strip and allow you to plug in and power multiple appliances around your home.


What type of extension cord should I use with my Power Joe® generator?

The special TV offer includes a 25 FT heavy-duty extension cord that is recommended for use with your Power Joe®. There is also a 2-pack extension cord kit available for purchase that includes one 25-foot 10-gauge 3-way outlet heavy-duty extension cord to plug in multiple appliances and one 25-foot 10-gauge heavy-duty RV extension cord, specific for use with RVs.



Can Power Joe® be used to power HVAC systems or central air conditioning/central heating systems?

No, Power Joe® cannot be hooked up to power your home’s HVAC system. However, you can use Power Joe® to power small portable AC units, fans, or portable space heaters. Please check the wattage rating of your appliance to ensure that it is compatible with Power Joe’s 4100 Starting Watts/3300 Running Watts.


What are Power Joe’s technical specifications?

Engine

4 Stroke Overhead Valve

Power

8 HP

Starting Output

4100 Watt

Rated Output

3300 Watt

Runtime

Up to 9 hrs on a single 20 lb propane tank; Up to 13.5 hrs on a single 30 lb propane tank

Fuel Type

Liquid propane gas

Rated Voltage

120 V

Start Type

Electric start with battery and charger included (400 start-ups per charge) + Recoil Start

Weight

117 lbs (53 kg)

Hose

5-foot LPG hose

Included Hardware

Phillips screwdriver, Spark Plug Wrench, Spark plug wrench handle, oil funnel

Onboard Receptacles

2 x 120 V AC receptacles, 1 x 120 V AC twist lock receptacle (L5-30R), 1 x 120 V AC RV receptacle (TT-30R), 1 x 5 V USB receptacle , 1 x Multi-Voltage (5 V, 9 V, 15 V, 20 V) USB Type-C receptacle

Other features

On-board tank storage can hold US standard 20 lb and 30 lb propane tanks, digital display, wheels for easy maneuverability, compact design with foldable handle, dual circuit breakers for safety, low oil sensor with automatic shut-off

Compatible appliances

Lamps, TVs, computers, tablets, phones, refrigerators, microwave, heaters, portable AC units, power tools, sump pumps and more (check the wattage rating of your appliance to ensure Power Joe can power it)


How long is Power Joe’s propane connection hose?


Power Joe's propane connection hose is 5-ft long.


How much does the Power Joe® portable generator weigh? Is it easy to maneuver?

The Power Joe® SJG4100LP-TV1 portable generator weighs 117 lbs (53 kg) when assembled and features a sturdy handle, heavy-duty wheels, and an onboard propane tank canister to conveniently maneuver your propane tank along with Power Joe in one easy, wheeled motion.


What does the Sun Joe® warranty cover? How long is the warranty?

Sun Joe® warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Sun Joe® or from one of Sun Joe's authorized sellers with proof of purchase. With this exclusive TV offer, Sun Joe® has extended the warranty by one year so your coverage period is now a full three (3) years.


If your Product does not work or there's an issue with a specific part that is covered by the terms of this Warranty, Sun Joe® will elect to (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product.


How can I contact your customer service?

You can reach the Snow Joe + Sun Joe customer support team by calling 866-766-9563 Daily 8:00 AM to 8:00 PM EST. You can also email us at help@snowjoe.com.


If you'd like to speak with a Power Joe® sales expert and place your order over the phone, please call 800-280-4800 and a dedicated sales expert will be able to assist you 24 hours 7 days a week.


How do I assemble my Power Joe® Portable Generator?

Power Joe® requires minimal assembly since it primarily comes ready to go right out of the box. You can view the assembly instructions here.


Where is Sun Joe® based?

Sun Joe® is based in the USA with corporate headquarters and customer service centers in North Jersey and distribution centers spanning coast to coast.


Is there a parent company, or is Sun Joe® affiliated with any other brands?

The parent company is Snow Joe, which includes Snow Joe®, Sun Joe® and Aqua Joe® brands. The Snow Joe® company was founded in 2004. Power Joe® is marketed under the Sun Joe® brand.


Can I make payments over the phone for $84?

No, unfortunately we can only accept a single payment over the phone, which would be $899.00 plus Free Shipping. If you’d like payments as low as $84/month, you would need to complete your purchase online and choose Affirm, our financing partner, at checkout.


What happens if I need to order replacement parts or check my order status?

Please contact Sun Joe® customer service at 1-866-766-9563 or email help@snowjoe.com. You can also order replacement parts online at sunjoe.com. If you provide your email, we will automatically send you order and shipping confirmations.


Do we ship to PO boxes?

No, we cannot ship the Sun Joe® Power Joe® Generator to PO boxes. Billing address with PO box is OK, just not ship-to address.


Where is this product made?

The parent company, Snow Joe, has global manufacturing facilities in the USA, China, India, Taiwan, Italy and Japan. This particular product, the Sun Joe® Power Joe® portable propane generator, is designed in the USA and manufactured in China. Product will ship out from one of our US fulfillment centers depending on your ship-to location to ensure fastest delivery.


What devices can I power with Power Joe®?

Power Joe® is a versatile powerhouse that can power all your devices with its multiple, onboard outlet options:

  • USB-A and USB-C ports: to keep your phones, laptops, tablets, and electronics charged
  • 2X standard 120V outlets: for all standard plugs, like lamps, kitchen appliances, heaters + AC
  • 120 V AC twist-Lock receptacle: to power high-vibration devices with twist-lock plugs like power tools, pool pumps and medical equipment
  • RV outlet: for campers and RVs, so even when on-to-go or at the campsite you’re never without power!

For even more options, you can also upgrade your order today at checkout by purchasing the 2-pack Power Joe® extension cord kit, which includes one 25-foot 10-gauge 3-way outlet heavy-duty extension cord to plug in multiple appliances and one 25-foot 10-gauge heavy-duty RV extension cord, specific for use with RVs.


What size propane tanks are compatible with Power Joe®? Do they come with the unit?

Power Joe® is equipped with a convenient onboard cylinder that can hold either a 20 lb or a 30 lb propane tank. The propane tank does not come with the unit and must be purchased separately. One 20 lb tank supplies up to 9 hours of runtime and one 30 lb tank supplies up to 13.5 hours of runtime.


How do I start my Power Joe® Portable Propane Generator?

You can view start up instructions and troubleshooting tips here.


Does Power Joe have any built-in safety features?

Power Joe® has several built-in features to ensure absolute safety during operation. These include dual circuit breakers and a low-oil sensor that automatically shuts off the engine if the level of lubricant in the crankcase is insufficient. In addition, the transport handle on Power Joe® is specifically designed for both easy transport and proper safety to keep the user at a safe distance from the machine while transporting. When collapsing the handle for easy storage, safety is also ensured with Power Joe's secure handle design. After the user assembles the lock pin according to the manual instructions, the lock pin will secure the handle automatically while the user lifts the handle in place; if the user wishes to collapse the handle, he/she will need to pull out the lock pin intentionally and then fold down the handle accordingly.


What kind of engine does Power Joe® have?

Power Joe® has a powerful 8HP 4 Stroke OHV engine with 4100 Watts of starting output and 3300 Watts of rated output to support various appliances.


Do the 3 accessories featured on the show come with the unit?

Yes, the 3 accessories featured on the show, which include the durable, weather-proof cover, the 25 ft heavy-duty extension cord and the magnetic oil dipstick, come with Power Joe® for FREE as part of this exclusive TV offer.


How does Power Joe® differ from traditional gas generators?

Power Joe® differs from traditional gas generators in several ways. Unlike traditional gas-powered generators, Power Joe® relies on propane to generate power. Propane-powered generators have several advantages over standard gasoline-powered generators because gas has a short shelf life, is dangerous to store, and finding gas in a storm can be extremely difficult. Propane tanks, however, are easily available, safe to store, and have a shelf-life of up to 10 years! In addition, propane is cleaner and greener than gasoline, which helps to eliminate carbon build up in the motor, and make Power Joe® virtually maintenance FREE!


Another way in which Power Joe® differs from traditional generators is the ease with which you can start Power Joe®. Traditional generators typically feature a rip-cord pull start that can be a back-breaking hassle to use. While Power Joe® does include a recoil start as an additional back-up starting option, it also features an easy, push-button electric start that operates via its 24 Volt iON+ battery. This same battery can also be used to power over 100 tools in the 24 Volt iON+ battery system. So when your battery is not in use powering Power Joe®, it can serve multiple other uses around your home, yard and garden.


Furthermore, traditional gas generators are typically heavy, bulky and difficult to lug around your home, RV or campsite. Power Joe®, however, has a compact design featuring wheels, a collapsible transport handle, and an onboard cylinder to conveniently store your propane tank and ensure easy maneuverability.


How can Power Joe® help in a power emergency?


Power outages can put your family and loved ones in harmful situations and can cause considerable damage to your home, resulting in costly repairs. With Power Joe®, you can avoid unnecessary suffering due to power loss and get power restored fast, which will help:


· Avoid food spoilage

· Run life-saving medical equipment

· Keep your family and pets comfortable by being able to run the AC or heat

· Prevent flood damage caused by malfunctioning sump pumps

· Stop toxic mold growth

· Prevent frozen pipes